Legal Notice
Privacy Policy
Effective date: 8 September 2026
Introduction
Midnight Ember House ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a reservation, or attend our events.
This policy applies to all personal information collected through our website, phone, email, or in person. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services, you consent to the practices described in this policy.
Midnight Ember House is located at 12 Ember Lane, Sydney NSW 2000, Australia. You can reach our privacy team at [email protected].
Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when making a reservation, contacting us, or attending our venue.
- Name, email address, phone number, and postal address.
- Reservation details such as date, time, number of guests, and special requests.
- Dietary requirements or accessibility needs you disclose.
- Feedback or survey responses.
Reservations can be made via phone +61 421 847 365 or email [email protected].
Information Collected Automatically
When you visit our website, we automatically collect certain technical information.
- IP address, browser type, operating system, and device information.
- Pages visited, time spent, and referring URLs.
- Cookies and similar tracking technologies as described in our Cookie Policy.
Information from Third Parties
We may receive information about you from third-party booking platforms or social media if you interact with us through those channels. Booking platforms may share reservation details, and social media interactions may provide profile information if you contact us via those platforms.
How We Use Your Information
We use your personal information to provide and improve our services, communicate with you, and comply with legal obligations.
- To process and manage reservations and event bookings.
- To respond to inquiries and provide customer support.
- To send you information about our venue, events, and promotions if you have opted in.
- To improve our website and services through analytics.
- To comply with legal and regulatory requirements.
We do not use personal information for automated decision-making or profiling.
Disclosure of Your Information
We do not sell your personal information. We may disclose your information to trusted third parties who assist us in operating our business, under strict confidentiality obligations.
- Service providers such as reservation platforms, email marketing services, and IT support.
- Professional advisers including lawyers and accountants.
- Government or regulatory bodies when required by law.
We do not disclose personal information to overseas recipients unless necessary and with appropriate safeguards.
Data Security and Retention
Security Measures
We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
- Secure servers and encrypted connections for data transmission.
- Access controls limiting personal information to authorized personnel.
- Regular review of security practices.
Retention Period
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Reservation records are kept for a reasonable period to manage bookings and comply with legal obligations. Marketing information is retained until you opt out.
Your Rights and Choices
Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out-of-date.
- Requests can be made via email or phone.
- We will respond within a reasonable timeframe, usually 30 days.
- We may need to verify your identity before processing your request.
Contact: [email protected] or +61 421 847 365.
Opt-Out and Complaints
You can opt out of marketing communications at any time. If you have a complaint about our handling of your personal information, you may contact us or the Office of the Australian Information Commissioner (OAIC).
- Opt-out instructions are included in every marketing email.
- Complaints can be lodged with the OAIC at www.oaic.gov.au.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.
- Essential cookies are necessary for the website to function.
- Analytics cookies help us understand how visitors use our site.
- You can manage cookie preferences through your browser settings or our cookie consent tool.
- For detailed information, please refer to our Cookie Policy.
International Data Transfers
We generally store personal information within Australia. However, some of our service providers may be located overseas, and in such cases, we take reasonable steps to ensure they comply with Australian privacy laws.
- Any overseas disclosure is made in accordance with the APPs.
- We will obtain your consent where required by law.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a new effective date.
- Material changes will be highlighted on our website or communicated via email where appropriate.
- We encourage you to review this policy periodically.
Effective date: 8 September 2026
Contact Us
If you have any questions, concerns, or complaints about this privacy policy or our handling of your personal information, please contact us using the details below.
12 Ember Lane, Sydney NSW 2000, Australia